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ESG Data(Social)

Compiled on this page are ESG-related data from the Japan Post Group.

Environmental Social Governance

Employment Data

Number of Employees, Ratio of Non-Regular Employees, Number of Newly Hired Employees and New Graduate Retention Rate and Turnover Rate

At Japan Post Group, we have more than 400,000 employees in Japan, aiming to work close to customers and local communities and provide them with products and services that support their lifestyles via our nationwide network of approximately 24,000 post offices. We also aim to promote local employment and thereby contribute to developing and revitalizing local economies.
One of our material issues relating to sustainability is to respect the human rights of all people involved in our business activities, ensure a safe and comfortable working environment, and build a workplace where employees can work with "pride and fulfillment". Thus, we will strive to ensure decent work.

1. Number of Employees and Ratio of Non-Regular Employees (As of March 31 of Each Year) (Persons)

FY2018 FY2019 FY2020 FY2021 FY2022
Number of regular employees Japan Post Group Men 164,072 162,703 162,183 158,927 154,982
Women 51,340 52,700 54,751 54,483 53,343
Total 215,412 215,403 216,934 213,410 208,325
Japan Post Holdings Men 1,126 1,058 1,056 1,043 812
Women 980 973 983 951 673
Total 2,106 2,031 2,039 1,994 1,485
Japan Post Men 151,064 150,073 149,720 146,774 132,773
Women 41,825 43,184 45,122 44,928 43,177
Total 192,889 193,257 194,842 191,702 175,950
Japan Post Bank Men 7,575 7,302 7,174 6,963 6,638
Women 5,225 5,175 5,234 5,206 5,104
Total 12,800 12,477 12,408 12,169 11,742
Japan Post Insurance Men 4,307 4,270 4,233 4,147 14,759
Women 3,310 3,368 3,412 3,398 4,389
Total 7,617 7,638 7,645 7,545 19,148
Number of non-regular employees(*1) Japan Post Group Men 101,538 96,983 94,139 88,479 83,330
Women 100,877 96,460 92,707 87,463 82,589
Total 202,415 193,443 186,846 175,942 165,919
Japan Post Holdings Men 1,076 826 791 744 141
Women 2,396 1,794 1,649 1,557 216
Total 3,472 2,620 2,440 2,301 357
Japan Post Men 98,919 94,623 91,871 86,466 81,377
Women 92,934 89,667 86,388 81,713 78,468
Total 191,853 184,290 178,259 168,179 159,845
Japan Post Bank(*2) Men 761 764 745 657 596
Women 3,579 3,203 2,987 2,656 2,360
Total 4,340 3,967 3,732 3,313 2,956
Japan Post Insurance Men 782 770 732 612 1,216
Women 1,968 1,796 1,683 1,537 1,545
Total 2,750 2,566 2,415 2,149 2,761
Ratio of non-regular employees Japan Post Group Men 38.2% 37.3% 36.7% 35.8% 35.0%
Women 66.3% 64.7% 62.9% 61.6% 60.8%
Total 48.4% 47.3% 46.3% 45.2% 44.3%
Japan Post Holdings Men 48.9% 43.8% 42.8% 41.6% 14.8%
Women 71.0% 64.8% 62.7% 62.1% 24.3%
Total 62.2% 56.3% 54.5% 53.6% 19.4%
Japan Post Men 39.6% 38.7% 38.0% 37.1% 38.0%
Women 69.0% 67.5% 65.7% 64.5% 64.5%
Total 49.9% 48.8% 47.8% 46.7% 47.6%
Japan Post Bank(*2) Men 9.1% 9.5% 9.4% 8.6% 8.2%
Women 40.7% 38.2% 36.3% 33.8% 31.6%
Total 25.3% 24.1% 23.1% 21.4% 20.1%
Japan Post Insurance Men 15.4% 15.3% 14.7% 12.9% 7.6%
Women 37.3% 34.8% 33.0% 31.1% 26.0%
Total 26.5% 25.1% 24.0% 22.2% 12.6%
  1. The number of non-regular employees indicates the headcount of employees who were hired in the fiscal year ended March of each year.
  2. The number of non-regular employees of Japan Post Bank does not include those hired at its overseas representative offices.
  3. The number and ratio of full-time employees by nationality (FY2022)
    Japan: 208,230 (99.95%), China: 37 (0.02%), Korea: 31 (0.01%), Other: 27 (0.01%); of which number and ratio of managers:
    Japan: 30,355 (99.98%), China: 2 (0.01%), Korea: 1 (0.00%), Other: 2 (0.01%)
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2．Number of employees by region(Regular employees + Non-regular employees) (As of March 31 of Each Year)(*)

(Persons)

FY2018 FY2019 FY2020 FY2021 FY2022
Japan Post Group Hokkaido 21,297 20,950 20,428 19,762 19,366
Tohoku 30,275 29,699 29,253 28,223 27,556
Kanto 59,160 57,914 57,153 54,434 52,410
Tokyo 56,784 55,800 55,068 55,254 51,385
Minami-Kanto 29,406 28,478 28,008 26,646 25,987
Shinetsu 14,739 14,454 14,342 13,737 13,325
Hokuriku 10,332 10,136 10,186 9,774 9,409
Tokai 44,729 43,789 43,375 41,595 40,023
Kinki 67,269 65,711 64,835 61,959 59,420
Chugoku 25,589 24,881 24,523 23,640 22,718
Shikoku 13,903 13,533 13,434 12,958 12,538
Kyushu 40,464 39,705 39,386 37,659 36,457
Okinawa 3,880 3,796 3,789 3,711 3,650
  1. The number of non-regular employees indicates the headcount of employees who were hired in the fiscal year ended March of each year.
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3. Number of Newly Hired Employees・Mid-career employees(× Ratio)(Persons)

FY2018 FY2019 FY2020 FY2021 FY2022
New graduates Japan Post Group Men 2,012 1,901 1,567 522 657
Women 2,527 2,626 2,665 1,156 923
Total 4,539 4,527 4,232 1,678 1,580
Japan Post Holdings Men 11 13 16 7 10
Women 12 24 13 7 7
Total 23 37 29 14 17
Japan Post Men 1,731 1,696 1,385 402 492
Women 2,059 2,318 2,383 987 746
Total 3,790 4,014 3,768 1,389 1,238
Japan Post Bank Men 142 91 87 53 65
Women 262 143 143 94 76
Total 404 234 230 147 141
Japan Post Insurance Men 128 101 79 60 90
Women 194 141 126 68 94
Total 322 242 205 128 184
Mid-career employees Japan Post Group Men 1,083 1,201 107 110 92
Women 157 416 81 75 82
Total 1,240 1,617 188 185 174
Japan Post Holdings Men 31 24 18 14 18
Women 83 60 61 59 58
Total 114 84 79 73 76
Japan Post Men 1,018 1,156 70 49 41
Women 67 350 13 4 10
Total 1,085 1,506 83 53 51
Japan Post Bank Men 8 6 13 33 10
Women 1 5 4 12 7
Total 9 11 17 45 17
Japan Post Insurance Men 26 15 6 14 23
Women 6 1 3 0 7
Total 32 16 9 14 30
Number of employees who were promoted to regular employees   Japan Post Group Men 2,585 2,880 2,627 1,656 2,132
Women 831 922 830 522 689
Total 3,416 3,802 3,457 2,178 2,821
Japan Post Holdings Men 1 19 1 0 0
Women 7 22 6 3 3
Total 8 41 7 3 3
Japan Post Men 2,543 2,836 2,593 1,644 2,122
Women 702 776 709 422 606
Total 3,245 3,612 3,302 2,066 2,728
Japan Post Bank Men 29 18 24 9 7
Women 92 86 78 70 61
Total 121 104 102 79 68
Japan Post Insurance Men 12 7 9 3 3
Women 30 38 37 27 19
Total 42 45 46 30 22
Ratio of Mid-career employees(*) Japan Post Group Men 64.6% 68.2% 63.6% 77.2% 77.2%
Women 28.1% 33.8% 25.5% 34.1% 45.5%
Total 50.6% 54.5% 46.3% 58.5% 65.5%
Japan Post Holdings Men 74.4% 76.8% 54.3% 66.7% 64.3%
Women 88.2% 77.4% 83.8% 89.9% 89.7%
Total 84.1% 77.2% 74.8% 84.4% 82.3%
Japan Post Men 67.3% 70.2% 65.8% 80.8% 81.5%
Women 27.2% 32.7% 23.3% 36.4% 45.2%
Total 53.3% 56.0% 47.3% 60.4% 69.2%
Japan Post Bank Men 20.7% 20.9% 29.8% 44.2% 20.7%
Women 26.2% 38.9% 36.4% 46.6% 47.2%
Total 24.3% 33.0% 34.1% 45.8% 37.6%
Japan Post Insurance Men 22.9% 17.9% 16.0% 22.1% 22.4%
Women 15.7% 21.7% 24.1% 28.4% 21.7%
Total 18.7% 20.1% 21.2% 25.6% 22.0%
  1. Percentage of the number of mid-career hires and the number of full-time employees hired during each fiscal year as full-time employees.
Item Japan Post Holdings Japan Post Japan Post Bank Japan Post Insurance(*2)
Percentage of management employees at the head office that are mid-career hires(*1)
(As of April 1, 2023)		 11.6% 5.2% 14.2% 23.8%
  1. Mid-career hires are people recruited as regular employees on or after October 1, 2007 and assigned to the head office.
  2. People who were non-regular employees on April 1, 2023 are excluded.
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4. New Graduate Retention Rate (*)

FY2018 FY2019 FY2020 FY2021 FY2022
Japan Post Group Number of employees remaining in service (Regular employees) 4,158 3,871 3,587 3,610 3,384
New graduate retention rate (%) 75.3% 75.1% 79.0% 79.7% 80.0%
Japan Post Holdings Number of employees remaining in service (Regular employees) 28 20 18 19 21
New graduate retention rate (%) 84.8% 87.0% 78.3% 51.4% 72.4%
Japan Post Number of employees remaining in service (Regular employees) 3,562 3,187 2,954 3,161 2,987
New graduate retention rate (%) 74.0% 73.8% 77.9% 78.7% 79.3%
Japan Post Bank Number of employees remaining in service (Regular employees) 389 426 338 220 197
New graduate retention rate (%) 83.7% 78.6% 83.7% 94.0% 85.7%
Japan Post Insurance Number of employees remaining in service (Regular employees) 179 238 277 210 179
New graduate retention rate (%) 84.4% 87.2% 86.0% 86.8% 87.3%
  1. Number and ratio of employees who joined each company as new graduates and have been working for the company for three years continuously as of the end of each fiscal year (March 31)
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5. Turnover Rate

FY2022
Japan Post Group Total employee turnover (Persons) 9,626
Overall turnover rate (%) 4.41%
Voluntary turnover rate (%) 4.38%
Japan Post Holdings Total employee turnover (Persons) 519
Overall turnover rate (%) 24.38%
Voluntary turnover rate (%) 24.38%
Japan Post Total employee turnover (Persons) 8,265
Overall turnover rate (%) 4.21%
Voluntary turnover rate (%) 4.18%
Japan Post Bank Total employee turnover (Persons) 495
Overall turnover rate (%) 4.0%
Voluntary turnover rate (%) 3.98%
Japan Post Insurance Total employee turnover (Persons) 347
Overall turnover rate (%) 4.53%
Voluntary turnover rate (%) 4.52%
  1. Turnover rate of full-time employees.
  2. Includes employees seconded to other companies, but does not include those seconded from other companies.
  3. Voluntary turnover rate refers to the percentage of employees who leave their jobs for personal reasons, retirement age, early retirement, or other such reasons.
  4. The figure for FY2022 includes employees who left their jobs due to from Japan Post Holdings' transfer of ownership of Kanpo-no-Yado hotels and Teishin Hospital.
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Childcare Leave, Family Care Leave and Reduction of Overtime Work

At Japan Post Group, many employees, both men and women, achieve a good balance between work and childcare/nursing care by utilizing support programs for promoting work-life balance.
We are also working to establish programs and a workplace climate that provides employees with diverse workstyle options to choose from according to their life stage.
In addition, each company of Japan Post Group strives to ensure appropriate management of working hours at each workplace and takes a variety of initiatives to reduce overtime work, including operational efficiency improvement.

1. Acquisition of Childcare Leave and Family Care Leave (*1)

FY2018 FY2019 FY2020 FY2021 FY2022
Number of employees who took childcare leave (*2) Japan Post Group Men 2,839 2,589 2,383 2,425 2,025
Women 1,705 1,720 1,684 1,716 1,400
Total 4,544 4,309 4,067 4,141 3,425
Japan Post Holdings Men 16 9 13 11 11
Women 31 41 27 34 22
Total 47 50 40 45 33
Japan Post Men 2,556 2,290 2,115 2,134 1,715
Women 1,347 1,324 1,267 1,320 1,000
Total 3,903 3,614 3,382 3,454 2,715
Japan Post Bank Men 136 139 156 165 137
Women 155 192 205 188 218
Total 291 331 361 353 355
Japan Post Insurance Men 131 151 99 115 162
Women 172 163 185 174 160
Total 303 314 284 289 322
Number of employees who took partial childcare leave Japan Post Group Men 72 95 82 117 151
Women 2,400 2,723 2,541 3,232 3,431
Total 2,472 2,818 3,044 3,349 3,582
Japan Post Holdings Men 4 4 1 3 3
Women 110 97 98 89 71
Total 114 101 99 92 74
Japan Post Men 51 64 73 84 109
Women 1,603 1,820 1,970 2,181 2,297
Total 1,654 1,884 2,043 2,255 2,406
Japan Post Bank Men 12 13 8 12 11
Women 388 456 473 498 529
Total 400 469 481 510 540
Japan Post Insurance Men 7 14 19 18 28
Women 297 350 402 464 534
Total 304 364 421 482 562
Number of employees who took family care leave Japan Post Group Men 111 122 92 119 124
Women 109 119 103 106 118
Total 220 241 195 225 242
Japan Post Holdings Men 1 0 0 2 0
Women 1 4 7 2 1
Total 2 4 7 4 1
Japan Post Men 100 110 81 109 106
Women 92 83 80 88 86
Total 192 193 161 197 192
Japan Post Bank Men 7 8 5 4 13
Women 11 20 12 13 25
Total 18 28 17 17 38
Japan Post Insurance Men 3 4 6 4 5
Women 5 12 4 3 6
Total 8 16 10 7 11
Number of employees who took partial family care leave Japan Post Group Men 25 38 32 42 31
Women 39 39 47 50 64
Total 64 77 79 92 95
Japan Post Holdings Men 0 0 0 0 0
Women 2 5 4 3 1
Total 2 5 4 3 1
Japan Post Men 20 34 26 34 24
Women 28 26 36 33 42
Total 48 60 62 67 66
Japan Post Bank Men 3 2 3 4 3
Women 6 6 5 11 14
Total 9 8 8 15 17
Japan Post Insurance Men 2 2 3 4 4
Women 3 2 2 3 7
Total 5 4 5 7 11
  1. Number of regular employees who took the leave
  2. Number of employees who took childcare leave in FY2018 and FY2019 includes those who took spouse's childbirth leave.
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2. Reduction of Overtime Work*

2018 2019 2020 2021 2022
Japan Post Group Average monthly overtime hours (Regular employees) 17.4 15.5 11.9 9.9 13.0
Initiatives for reducing overtime work Introduction of no overtime days and reflection of overtime hours in the personnel evaluation of managers
Japan Post Holdings Average monthly overtime hours (Regular employees) 14.5 15.6 13.9 13.8 15.7
Japan Post 18.2 16.2 12.4 11.8 14.2
Japan Post Bank 10.4 10.0 7.4 5.8 6.2
Japan Post Insurance 7.7 8.5 6.1 6.3 4.7
  1. Average monthly overtime hours are calculated on a year-by-year basis.For general employees.
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Workplace Injuries and Illnesses

To prevent workplace injuries and illnesses, we strive to raise the safety awareness of each employee and create a safe workplace environment where they can work with a sense of security.

1. Workplace Injuries and Illnesses

FY2018 FY2019 FY2020 FY2021 FY2022
Japan Post Group Annual thousand employee rate * 4.52 4.34 4.96 4.99 5.17
Japan Post Holdings 4.79 3.34 6.39 6.77 12.27
Japan Post 4.79 4.63 5.25 5.28 5.54
Japan Post Bank 0.56 0.35 0.78 0.37 0.46
Japan Post Insurance 0.47 0.38 0.38 0.60 1.92
  1. Annual thousand employee rate is the number of employees missing work (one day or more absent from work) per 1,000 workers per year, and is expressed using the following formula.
    Annual thousand employee rate = (number of injuries and deaths per year ÷ average number of workers per year) × 1,000
    The annual rate of injuries and deaths per thousand employees by business type (absent from work four days or more) in 2022 based on the Report on Worker Injuries and Deaths by the Ministry of Health, Labour and Welfare and the Labour Force Survey by the Ministry of Internal Affairs and Communications is 6.9 in the transportation industry and 0.6 in the financial industry.

2. Workplace injury reduction target (FY2023) 
Japan Post Group: 5.17 (annual thousand employee rate)
Achievement deadline: April 1, 2023 - March 31, 2024

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Ratio of Female Managers, Ratio of Female Officers, Paid Leave Acquisition Rate and Other Data

Active Participation of Women

Item Japan Post Japan Post Bank Japan Post Insurance Japan Post Holdings
Proportion of women in all new graduates hired as regular employees (Those hired on April 1, 2023) 58.4% 50.4% 33.1% 52.2%
Proportion of women in all regular employees
(Those hired on April 1, 2023) 		24.7% 43.9% 23.2% 45.4%
Average duration of service for male and female regular employees
(As of March 31, 2023) 		Men: 21.4 years
Women: 16.2 years		 Men: 23.5 years
Women: 16.8 years		 Men: 19.6 years
Women: 13.8 years		 Men: 22.0 years
Women: 14.2 years
Proportion of women in all officers
(As of April 1, 2023)		 12.5% 16.2% 14.7% 10.8%
Proportion of women in all managerial employees
(As of April 1, 2023)*		 8.7% 17.5% 10.2% 12.7%
  1. The proportion for the four Group companies is 9.4%
Item The four main Group companies
Proportion of women in managerial employees of head office
(As of April 1, 2023)		 15.2%
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Other Numerical Data on Workstyles

Item Japan Post Japan Post Bank Japan Post Insurance Japan Post Holdings
Average monthly overtime hours*1
(Regular employees) (2022)		 14.2 hours 6.2 hours 4.7 hours 15.7 hours
Paid leave acquisition rate of regular employees (FY2022) 96.7% 97.0% 97.1% 83.9%
Number of male and female regular employees who changed their courses*2 (As of April 1, 2023) Men: 1,335
Women: 685		 Men: 21
Women: 31		 Men: 6
Women: 29		 Men: 3
Women: 8
Number of male and female employees who were promoted to regular employees*3 (As of April 1, 2023) Men: 2,120
Women: 525		 Men: 10
Women: 51		 Men: 4
Women: 16		 Men: 1
Women: 2
  1. Average monthly overtime hours are calculated on a year-by-year basis.For general employees.
  2. Course change: In principle, employees are not allowed to change their courses (job types) that were determined when they were recruited. From the perspective of responding to changes in employees' employment-related needs and their willingness to take on challenges, this program permits employees to change their job type in comprehensive consideration of their work experience at the company, aptitude and other factors. (The course change to senior employees after raising the retirement age to 65 years old is not taken into account.)
    Results are calculated for course change to regional managerial positions and career-track positions through open recruitment.
  3. Promotion to regular employees: Under this program, non-regular employees are promoted to regular employees for the purpose of ensuring the stable employment of non-regular employees, improving their work conditions, and thereby improving their operations and service quality.
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Data on health and productivity management initiatives

With an awareness that mental and physical health is important for each and every employee to fully demonstrate his or her abilities and to work vigorously, we have built the Japan Post Group Health Management Promotion System. Under this system, the presidents of the four Group companies are responsible for promoting health management. We work on measures to maintain and promote health, such as curbing long working hours, health guidance to prevent and improve lifestyle-related diseases, and mental health care.
In May 2022, we established the "Japan Post Group Declaration on Health" to promote Group-wide health management.

FY2020 FY2021 FY2022 Targets
(FY2024)
Percentage of high-risk employees (*1) Japan Post Group 1.34% 1.14% 1.12% 1% or less
Japan Post Holdings 1.30% 0.91% 0.45% -
Japan Post 1.37% 1.17% 1.13% -
Japan Post Bank 1.11% 0.94% 0.62% -
Japan Post Insurance 0.73% 0.66% 0.78% -
Specific health guidance escape rate (*2) Japan Post Group 21.1% 21.9% 23.3% 23% or more
Japan Post Holdings 23.7% 24.9% 22.8% -
Japan Post 20.9% 21.7% 23.2% -
Japan Post Bank 23.2% 23.7% 25.1% -
Japan Post Insurance 23.1% 24.7% 24.0% -
  1. High-risk employees: Employees who require urgent or immediate medical attention.
  2. Specific health guidance escape rate: Percentage of employees who were subject to specific health guidance (for metabolic syndrome, etc.) in the previous fiscal year who were not subject to specific health guidance the following year.
FY2021 FY2022
Absence rate Japan Post Group 0.77% 1.03%
Japan Post Holdings 1.14% 1.43%(*)
Japan Post 0.72% 0.95%
Japan Post Bank 1.08% 1.22%
Japan Post Insurance 1.43% 1.62%
  • Total days lost due to absence / total number of working days
  1. Japan Post Holdings received an independent third-party verification of its absence rate in FY2022.
    Verification report PDF別ウィンドウでPDFを表示［PDF：826kbyte］
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Implementation of Transportation Safety Training

The following is the status of transportation-related safety training conducted by Japan Post.

(Persons)

  FY2018 FY2019 FY2020 FY2021 FY2022
Headquarter safety management training 17 17 18 14 14
Branch office training for driving safety instructors etc. 27 25 0(*) 25 26
Branch office safety section manager and professional training 85 102 139 63 67
Skill trained for operations managers etc. 1,319 1,537 1,575 1,923 1,765
  • Note: In FY2020, branch office training for driving safety instructors, etc., was not conducted, as a measure to help prevent the spread of the COVID-19 pandemic.
  1. In addition to the above, we conduct training for managers and new hires at branch offices and post offices as needed.
  2. Information on transportation safety management is available on the Japan Post page.
    https://www.post.japanpost.jp/about/ts_management.html (Japanese only)
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