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ESG Data(Social)

Compiled on this page are ESG-related data from the Japan Post Group.

Environmental Social Governance

Employment Data

Number of Employees, Ratio of Non-Regular Employees, Number of Newly Hired Employees and New Graduate Retention Rate and Turnover Rate

At Japan Post Group, we have more than 400,000 employees in Japan, aiming to work close to customers and local communities and provide them with products and services that support their lifestyles via our nationwide network of approximately 24,000 post offices. We also aim to promote local employment and thereby contribute to developing and revitalizing local economies.
One of our material issues relating to sustainability is to respect the human rights of all people involved in our business activities, ensure a safe and comfortable working environment, and build a workplace where employees can work with "pride and fulfillment". Thus, we will strive to ensure decent work.

1. Number of Employees and Ratio of Non-Regular Employees (As of March 31 of Each Year) (Persons)

FY2019 FY2020 FY2021 FY2022 FY2023
Number of regular employees Japan Post Group Men 162,703 162,183 158,927 154,982 150,903
Women 52,700 54,751 54,483 53,343 52,206
Total 215,403 216,934 213,410 208,325 203,109
Japan Post Holdings Men 1,058 1,056 1,043 812 844
Women 973 983 951 673 689
Total 2,031 2,039 1,994 1,485 1,533
Japan Post Men 150,073 149,720 146,774 132,773 129,648
Women 43,184 45,122 44,928 43,177 42,156
Total 193,257 194,842 191,702 175,950 171,804
Japan Post Bank Men 7,302 7,174 6,963 6,638 6,323
Women 5,175 5,234 5,206 5,104 5,022
Total 12,477 12,408 12,169 11,742 11,345
Japan Post Insurance Men 4,270 4,233 4,147 14,759 14,088
Women 3,368 3,412 3,398 4,389 4,339
Total 7,638 7,645 7,545 19,148 18,427
Number of non-regular employees(*1) Japan Post Group Men 96,983 94,139 88,479 83,330 81,992
Women 96,460 92,707 87,463 82,589 81,275
Total 193,443 186,846 175,942 165,919 163,267
Japan Post Holdings Men 826 791 744 141 118
Women 1,794 1,649 1,557 216 184
Total 2,620 2,440 2,301 357 302
Japan Post Men 94,623 91,871 86,466 81,377 80,186
Women 89,667 86,388 81,713 78,468 77,625
Total 184,290 178,259 168,179 159,845 157,811
Japan Post Bank(*2) Men 764 745 657 596 535
Women 3,203 2,987 2,656 2,360 2,091
Total 3,967 3,732 3,313 2,956 2,626
Japan Post Insurance Men 770 732 612 1,216 1,153
Women 1,796 1,683 1,537 1,545 1,375
Total 2,566 2,415 2,149 2,761 2,528
Ratio of non-regular employees Japan Post Group Men 37.3% 36.7% 35.8% 35.0% 35.2%
Women 64.7% 62.9% 61.6% 60.8% 60.9%
Total 47.3% 46.3% 45.2% 44.3% 44.6%
Japan Post Holdings Men 43.8% 42.8% 41.6% 14.8% 12.3%
Women 64.8% 62.7% 62.1% 24.3% 21.1%
Total 56.3% 54.5% 53.6% 19.4% 16.5%
Japan Post Men 38.7% 38.0% 37.1% 38.0% 38.2%
Women 67.5% 65.7% 64.5% 64.5% 64.8%
Total 48.8% 47.8% 46.7% 47.6% 47.9%
Japan Post Bank(*2) Men 9.5% 9.4% 8.6% 8.2% 7.8%
Women 38.2% 36.3% 33.8% 31.6% 29.4%
Total 24.1% 23.1% 21.4% 20.1% 18.8%
Japan Post Insurance Men 15.3% 14.7% 12.9% 7.6% 7.6%
Women 34.8% 33.0% 31.1% 26.0% 24.1%
Total 25.1% 24.0% 22.2% 12.6% 12.1%
  1. The number of non-regular employees indicates the headcount of employees who were hired in the fiscal year ended March of each year.
  2. The number of non-regular employees of Japan Post Bank does not include those hired at its overseas representative offices.
  3. The number and ratio of full-time employees by nationality (FY2023)
    Japan: 203,676（99.96％）, China: 35 (0.02%), Korea: 29 (0.01%), Other: 25 (0.01%); of which number and ratio of managers:
    Japan: 30,269 (99.98%), China: 2 (0.01%), Korea: 1 (0.00%), Other: 2 (0.01%)
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2．Number of employees by region(Regular employees + Non-regular employees) (As of March 31 of Each Year)(*)

(Persons)

FY2019 FY2020 FY2021 FY2022 FY2023
Japan Post Group Hokkaido 20,950 20,428 19,762 19,366 18,916
Tohoku 29,699 29,253 28,223 27,556 27,160
Kanto 57,914 57,153 54,434 52,410 51,296
Tokyo 55,800 55,068 55,254 51,385 50,151
Minami-Kanto 28,478 28,008 26,646 25,987 25,308
Shinetsu 14,454 14,342 13,737 13,325 13,112
Hokuriku 10,136 10,186 9,774 9,409 9,200
Tokai 43,789 43,375 41,595 40,023 38,795
Kinki 65,711 64,835 61,959 59,420 58,205
Chugoku 24,881 24,523 23,640 22,718 22,348
Shikoku 13,533 13,434 12,958 12,538 12,222
Kyushu 39,705 39,386 37,659 36,457 36,047
Okinawa 3,796 3,789 3,711 3,650 3,616
  1. The number of non-regular employees indicates the headcount of employees who were hired in the fiscal year ended March of each year.
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3. Number of Newly Hired Employees・Mid-career employees(× Ratio)(Persons)

FY2019 FY2020 FY2021 FY2018 FY2023
New graduates Japan Post Group Men 1,901 1,567 522 657 802
Women 2,626 2,665 1,156 923 876
Total 4,527 4,232 1,678 1,580 1,678
Japan Post Holdings Men 13 16 7 10 11
Women 24 13 7 7 12
Total 37 29 14 17 23
Japan Post Men 1,696 1,385 402 492 481
Women 2,318 2,383 987 746 674
Total 4,014 3,768 1,389 1,238 1,155
Japan Post Bank Men 91 87 53 65 70
Women 143 143 94 76 71
Total 234 230 147 141 141
Japan Post Insurance Men 101 79 60 90 240
Women 141 126 68 94 119
Total 242 205 128 184 359
Mid-career employees Japan Post Group Men 1,201 107 110 92 280
Women 416 81 75 82 128
Total 1,617 188 185 174 408
Japan Post Holdings Men 24 18 14 18 23
Women 60 61 59 58 60
Total 84 79 73 76 83
Japan Post Men 1,156 70 49 41 206
Women 350 13 4 10 44
Total 1,506 83 53 51 250
Japan Post Bank Men 6 13 33 10 8
Women 5 4 12 7 2
Total 11 17 45 17 10
Japan Post Insurance Men 15 6 14 23 43
Women 1 3 0 7 22
Total 16 9 14 30 65
Number of employees who were promoted to regular employees   Japan Post Group Men 2,880 2,627 1,656 2,132 2,136
Women 922 830 522 689 594
Total 3,802 3,457 2,178 2,821 2,730
Japan Post Holdings Men 19 1 0 0 1
Women 22 6 3 3 2
Total 41 7 3 3 3
Japan Post Men 2,836 2,593 1,644 2,122 2,121
Women 776 709 422 606 525
Total 3,612 3,302 2,066 2,728 2,646
Japan Post Bank Men 18 24 9 7 10
Women 86 78 70 61 51
Total 104 102 79 68 61
Japan Post Insurance Men 7 9 3 3 4
Women 38 37 27 19 16
Total 45 46 30 22 20
Ratio of Mid-career employees(*) Japan Post Group Men 68.2% 63.6% 77.2% 77.2% 75.1%
Women 33.8% 25.5% 34.1% 45.5% 45.2%
Total 54.5% 46.3% 58.5% 65.5% 65.2%
Japan Post Holdings Men 76.8% 54.3% 66.7% 64.3% 68.6%
Women 77.4% 83.8% 89.9% 89.7% 83.8%
Total 77.2% 74.8% 84.4% 82.3% 78.9%
Japan Post Men 70.2% 65.8% 80.8% 81.5% 82.9%
Women 32.7% 23.3% 36.4% 45.2% 45.8%
Total 56.0% 47.3% 60.4% 69.2% 71.5%
Japan Post Bank Men 20.9% 29.8% 44.2% 20.7% 20.5%
Women 38.9% 36.4% 46.6% 47.2% 42.7%
Total 33.0% 34.1% 45.8% 37.6% 33.5%
Japan Post Insurance Men 17.9% 16.0% 22.1% 22.4% 16.4%
Women 21.7% 24.1% 28.4% 21.7% 24.2%
Total 20.1% 21.2% 25.6% 22.0% 19.1%
  1. Percentage of the number of mid-career hires and the number of full-time employees hired during each fiscal year as full-time employees.
Item Japan Post Holdings Japan Post Japan Post Bank Japan Post Insurance(*2)
Percentage of management employees at the head office that are mid-career hires(*1)
(As of April 1, 2024)		 13.7% 5.4% 13.8% 22.5%
  1. Mid-career hires are people recruited as regular employees on or after October 1, 2007 and assigned to the head office.
  2. People who were non-regular employees on April 1, 2024 are excluded.
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4. New Graduate Retention Rate (*)

FY2019 FY2020 FY2021 FY2022 FY2023
Japan Post Group Number of employees remaining in service (Regular employees) 3,871 3,587 3,610 3,384 1,337
New graduate retention rate (%) 75.1% 79.0% 79.7% 80.0% 79.6%
Japan Post Holdings Number of employees remaining in service (Regular employees) 20 18 19 21 13
New graduate retention rate (%) 87.0% 78.3% 51.4% 72.4% 92.9%
Japan Post Number of employees remaining in service (Regular employees) 3,187 2,954 3,161 2,987 1,089
New graduate retention rate (%) 73.8% 77.9% 78.7% 79.3% 78.3%
Japan Post Bank Number of employees remaining in service (Regular employees) 426 338 220 197 126
New graduate retention rate (%) 78.6% 83.7% 94.0% 85.7% 85.7%
Japan Post Insurance Number of employees remaining in service (Regular employees) 238 277 210 179 109
New graduate retention rate (%) 87.2% 86.0% 86.8% 87.3% 85.2%
  1. Number and ratio of employees who joined each company as new graduates and have been working for the company for three years continuously as of the end of each fiscal year (March 31)
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5. Turnover Rate

FY2022 FY2023
Japan Post Group Total employee turnover (Persons) 9,626 9,966
Overall turnover rate (%) 4.4% 4.7%
Voluntary turnover rate (%) 4.4% 4.6%
Japan Post Holdings Total employee turnover (Persons) 519 92
Overall turnover rate (%) 24.4% 5.4%
Voluntary turnover rate (%) 24.4% 5.4%
Japan Post Total employee turnover (Persons) 8,265 8,795
Overall turnover rate (%) 4.2% 4.7%
Voluntary turnover rate (%) 4.2% 4.6%
Japan Post Bank Total employee turnover (Persons) 495 584
Overall turnover rate (%) 4.0% 4.8%
Voluntary turnover rate (%) 4.0% 4.8%
Japan Post Insurance Total employee turnover (Persons) 347 495
Overall turnover rate (%) 4.5% 4.5%
Voluntary turnover rate (%) 4.5% 4.5%
  1. Turnover rate of full-time employees.
  2. Includes employees seconded to other companies, but does not include those seconded from other companies.
  3. Voluntary turnover rate refers to the percentage of employees who leave their jobs for personal reasons, retirement age, early retirement, or other such reasons.
  4. The figure for FY2022 includes employees who left their jobs due to from Japan Post Holdings' transfer of ownership of Kanpo-no-Yado hotels and Teishin Hospital.
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Childcare Leave, Family Care Leave and Reduction of Overtime Work

At Japan Post Group, many employees, both men and women, achieve a good balance between work and childcare/nursing care by utilizing support programs for promoting work-life balance.
We are also working to establish programs and a workplace climate that provides employees with diverse workstyle options to choose from according to their life stage.
In addition, each company of Japan Post Group strives to ensure appropriate management of working hours at each workplace and takes a variety of initiatives to reduce overtime work, including operational efficiency improvement.

1. Acquisition of Childcare Leave and Family Care Leave (*1)(Persons)

FY2019 FY2020 FY2021 FY2022 FY2023
Number of employees who took childcare leave (*2) Japan Post Group Men 2,589 2,383 2,425 2,025 2,433
Women 1,720 1,684 1,716 1,400 1,545
Total 4,309 4,067 4,141 3,425 3,978
Japan Post Holdings Men 9 13 11 11 11
Women 41 27 34 22 29
Total 50 40 45 33 40
Japan Post Men 2,290 2,115 2,134 1,715 2,065
Women 1,324 1,267 1,320 1,000 1,128
Total 3,614 3,382 3,454 2,715 3,193
Japan Post Bank Men 139 156 165 137 151
Women 192 205 188 218 203
Total 331 361 353 355 354
Japan Post Insurance Men 151 99 115 162 206
Women 163 185 174 160 185
Total 314 284 289 322 391
Number of employees who took partial childcare leave Japan Post Group Men 95 82 117 151 149
Women 2,723 2,541 3,232 3,431 3,733
Total 2,818 3,044 3,349 3,582 3,882
Japan Post Holdings Men 4 1 3 3 4
Women 97 98 89 71 86
Total 101 99 92 74 90
Japan Post Men 64 73 84 109 93
Women 1,820 1,970 2,181 2,297 2,519
Total 1,884 2,043 2,255 2,406 2,612
Japan Post Bank Men 13 8 12 11 13
Women 456 473 498 529 536
Total 469 481 510 540 549
Japan Post Insurance Men 14 19 18 28 39
Women 350 402 464 534 592
Total 364 421 482 562 631
Number of employees who took family care leave Japan Post Group Men 122 92 119 124 119
Women 119 103 106 118 133
Total 241 195 225 242 252
Japan Post Holdings Men 0 0 2 0 0
Women 4 7 2 1 3
Total 4 7 4 1 3
Japan Post Men 110 81 109 106 96
Women 83 80 88 86 90
Total 193 161 197 192 186
Japan Post Bank Men 8 5 4 13 18
Women 20 12 13 25 31
Total 28 17 17 38 49
Japan Post Insurance Men 4 6 4 5 5
Women 12 4 3 6 9
Total 16 10 7 11 14
Number of employees who took partial family care leave Japan Post Group Men 38 32 42 31 35
Women 39 47 50 64 68
Total 77 79 92 95 103
Japan Post Holdings Men 0 0 0 0 0
Women 5 4 3 1 0
Total 5 4 3 1 0
Japan Post Men 34 26 34 24 24
Women 26 36 33 42 45
Total 60 62 67 66 69
Japan Post Bank Men 2 3 4 3 9
Women 6 5 11 14 13
Total 8 8 15 17 22
Japan Post Insurance Men 2 3 4 4 2
Women 2 2 3 7 10
Total 4 5 7 11 12
  1. Number of regular employees who took the leave
  2. Number of employees who took childcare leave in FY2019 includes those who took spouse's childbirth leave
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2. Reduction of Overtime Work*

2019 2020 2021 2022 2023
Japan Post Group Average monthly overtime hours (Regular employees) 15.5 11.9 9.9 13.0 13.0
Initiatives for reducing overtime work Introduction of no overtime days and reflection of overtime hours in the personnel evaluation of managers
Japan Post Holdings Average monthly overtime hours (Regular employees) 15.6 13.9 13.8 15.7 17.6
Japan Post 16.2 12.4 11.8 14.2 14.2
Japan Post Bank 10.0 7.4 5.8 6.2 6.4
Japan Post Insurance 8.5 6.1 6.3 4.7 5.6
  1. Average monthly overtime hours are calculated on a year-by-year basis.For general employees.
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Workplace Injuries and Illnesses

To prevent workplace injuries and illnesses, we strive to raise the safety awareness of each employee and create a safe workplace environment where they can work with a sense of security.

1. Workplace Injuries and Illnesses

FY2019 FY2020 FY2021 FY2022 FY2023
Japan Post Group Annual thousand employee rate * 4.34 4.96 4.99 5.17 5.27
Japan Post Holdings 3.34 6.39 6.77 12.27 0.50
Japan Post 4.63 5.25 5.28 5.54 5.72
Japan Post Bank 0.35 0.78 0.37 0.46 0.61
Japan Post Insurance 0.38 0.38 0.60 1.92 1.81
  1. Annual thousand employee rate is the number of employees missing work (one day or more absent from work) per 1,000 workers per year, and is expressed using the following formula.
    Annual thousand employee rate = (number of injuries and deaths per year ÷ average number of workers per year) × 1,000
    The annual rate of injuries and deaths per thousand employees by business type (absent from work four days or more) in 2022 based on the Report on Worker Injuries and Deaths by the Ministry of Health, Labour and Welfare and the Labour Force Survey by the Ministry of Internal Affairs and Communications is 6.9 in the transportation industry and 0.6 in the financial industry.

2. Workplace injury reduction target (FY2023) 
Japan Post Group: 5.27 (annual thousand employee rate)
Achievement deadline: April 1, 2024 - March 31, 2025

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Ratio of Female Managers, Ratio of Female Officers, Paid Leave Acquisition Rate and Other Data

Active Participation of Women

Item Japan Post Japan Post Bank Japan Post Insurance Japan Post Holdings
Proportion of women in all new graduates hired as regular employees (Those hired on April 1, 2024) 58.4% 50.4% 33.1% 52.2%
Proportion of women in all regular employees
(Those hired on April 1, 2024) 		24.8% 44.5% 23.6% 47.3%
Average duration of service for male and female regular employees
(As of March 31, 2024) 		Men: 21.5 years
Women: 16.7 years		 Men: 23.6 years
Women: 17.0 years		 Men: 19.7 years
Women: 14.3 years		 Men: 22.3 years
Women: 14.3 years
Proportion of women in all officers
(As of April 1, 2024)		 16.9% 19.4% 25.0% 20.0%
Proportion of women in all managerial employees
(As of April 1, 2024)*		 8.9% 18.4% 9.8% 13.0%
  1. The proportion for the four Group companies is 9.7%
Item The four main Group companies
Proportion of women in managerial employees of head office
(As of April 1, 2024)		 16.2%
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Other Numerical Data on Workstyles

Item Japan Post Japan Post Bank Japan Post Insurance Japan Post Holdings
Average monthly overtime hours*1
(Regular employees) (2023)		 14.2 hours 6.4 hours 5.6 hours 17.6 hours
Paid leave acquisition rate of regular employees (FY2023) 99.0% 97.6% 96.0% 87.9%
Number of male and female regular employees who changed their courses*2 (As of April 1, 2024) Men: 2,547
Women: 1,480		 Men: 13
Women: 38		 Men: 9
Women: 21		 Men: 0
Women: 3
Number of male and female employees who were promoted to regular employees*3 (As of April 1, 2024) Men: 2,370
Women: 818		 Men: 4
Women: 32		 Men: 13
Women: 1		 Men: 0
Women: 1
  1. Average monthly overtime hours are calculated on a year-by-year basis.For general employees.
  2. Course change: In principle, employees are not allowed to change their courses (job types) that were determined when they were recruited. From the perspective of responding to changes in employees' employment-related needs and their willingness to take on challenges, this program permits employees to change their job type in comprehensive consideration of their work experience at the company, aptitude and other factors. (The course change to senior employees after raising the retirement age to 65 years old is not taken into account.)
    Results are calculated for course change to regional managerial positions and career-track positions through open recruitment.
  3. Promotion to regular employees: Under this program, non-regular employees are promoted to regular employees for the purpose of ensuring the stable employment of non-regular employees, improving their work conditions, and thereby improving their operations and service quality.
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Data on health and productivity management initiatives

With an awareness that mental and physical health is important for each and every employee to fully demonstrate his or her abilities and to work vigorously, we have built the Japan Post Group Health Management Promotion System. Under this system, the presidents of the four Group companies are responsible for promoting health management. We work on measures to maintain and promote health, such as curbing long working hours, health guidance to prevent and improve lifestyle-related diseases, and mental health care.
In May 2022, we established the "Japan Post Group Declaration on Health" to promote Group-wide health management.

FY2020 FY2021 FY2022 FY2023 Targets
(FY2024)
Percentage of high-risk employees (*1) Japan Post Group 1.3% 1.1% 1.1% 1.2% 1% or less
Japan Post Holdings 1.3% 0.9% 0.5% 0.3% -
Japan Post 1.4% 1.2% 1.1% 1.2% -
Japan Post Bank 1.1% 0.9% 0.6% 0.9% -
Japan Post Insurance 0.7% 0.7% 0.8% 0.9% -
Specific health guidance escape rate (*2) Japan Post Group 21.1% 21.9% 23.3% 24.3% 23% or more
Japan Post Holdings 23.7% 24.9% 22.8% 30.2% -
Japan Post 20.9% 21.7% 23.2% 24.0% -
Japan Post Bank 23.2% 23.7% 25.1% 32.2% -
Japan Post Insurance 23.1% 24.7% 24.0% 23.0% -
  1. High-risk employees: Employees who require urgent or immediate medical attention.
  2. Specific health guidance escape rate: Percentage of employees who were subject to specific health guidance (for metabolic syndrome, etc.) in the previous fiscal year who were not subject to specific health guidance the following year.
FY2021 FY2022 FY2023
Absence rate Japan Post Group 0.8% 1.0% 1.0%
Japan Post Holdings 1.1% 1.4%(*) 0.9%
Japan Post 0.7% 1.0% 0.9%
Japan Post Bank 1.1% 1.1% 1.3%
Japan Post Insurance 1.4% 1.6% 1.2%
  • Total days lost due to absence / total number of working days
  1. Japan Post Holdings received an independent third-party verification of its absence rate in FY2023.
    Verification report PDF別ウィンドウでPDFを表示［PDF：1,197kbyte］
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Implementation of Transportation Safety Training

The following is the status of transportation-related safety training conducted by Japan Post.

(Persons)

  FY2019 FY2020 FY2021 FY2022 FY2023
Headquarter safety management training 17 18 14 14 14
Branch office training for driving safety instructors etc. 25 0(*) 25 26 50
Branch office safety section manager and professional training 102 139 63 67 17
Skill trained for operations managers etc. 1,537 1,575 1,923 1,765 1,977
  • Note: In FY2020, branch office training for driving safety instructors, etc., was not conducted, as a measure to help prevent the spread of the COVID-19 pandemic.
  1. In addition to the above, we conduct training for managers and new hires at branch offices and post offices as needed.
  2. Information on transportation safety management is available on the Japan Post page.
    https://www.post.japanpost.jp/about/ts_management.html (Japanese only)
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