We earn the trust of customers by adopting their perspective and
meeting their expectations.
We protect and manage information strictly so that customers can
use our services with peace of mind.
We fulfill our responsibility to explain our operations by conducting
highly transparent business operations and disclosing information
in a fair manner.
2.Observe ethical standards
We continue to conduct business activities with sincerity by
complying with laws, regulations, social standards and internal
We stand firmly against antisocial forces and organizations that
threaten the order and safety of civil society.
We maintain workplace discipline by clearly defining responsibilities
and authority and fairly evaluating performance and results.
3.Place priority on coexistence
We actively promote environmental conservation and make a
significant contribution to society through business activities.
We aim for sustainable coexistence by placing importance on
maintaining dialogues with diverse stakeholders.
We respect human rights and provide safe and pleasant
We will create new convenience for customers and provide them
with high-quality services.
We will create stable value by providing universal services in our
three core businesses through the Japan Post Group network.
We will utilize teamwork and create corporate value for the Japan
Post Group by promoting mutual understanding and cooperation
among employees and encouraging each and every employee to
fulfill their roles and responsibilities.
5.Be a source of change
We will apply technological innovation and continually make
innovative changes internally to provide stable services to our
We exercise our creativity from a broad viewpoint and lofty
perspective to promote the Group’s development.
We aggressively take on the challenge of conducting global