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Japan Post Group Charter of Corporate Conduct

Japan Post Group Charter of Corporate Conduct

Japan Post Group Charter of Corporate Conduct

1.Earn the trust of customers

  • We earn the trust of customers by adopting their perspective and meeting their expectations.
  • We protect and manage information strictly so that customers can use our services with peace of mind.
  • We fulfill our responsibility to explain our operations by conducting highly transparent business operations and disclosing information in a fair manner.

2.Observe ethical standards

  • We continue to conduct business activities with sincerity by complying with laws, regulations, social standards and internal rules.
  • We stand firmly against antisocial forces and organizations that threaten the order and safety of civil society.
  • We maintain workplace discipline by clearly defining responsibilities and authority and fairly evaluating performance and results.

3.Place priority on coexistence

  • We actively promote environmental conservation and make a significant contribution to society through business activities.
  • We aim for sustainable coexistence by placing importance on maintaining dialogues with diverse stakeholders.
  • We respect human rights and provide safe and pleasant workplaces.

4.Create value

  • We will create new convenience for customers and provide them with high-quality services.
  • We will create stable value by providing universal services in our three core businesses through the Japan Post Group network.
  • We will utilize teamwork and create corporate value for the Japan Post Group by promoting mutual understanding and cooperation among employees and encouraging each and every employee to fulfill their roles and responsibilities.

5.Be a source of change

  • We will apply technological innovation and continually make innovative changes internally to provide stable services to our customers.
  • We exercise our creativity from a broad viewpoint and lofty perspective to promote the Group’s development.
  • We aggressively take on the challenge of conducting global business activities.