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Policy, Approach and Framework

Japan Post Group establishes and promotes Japan Post Group Sustainability Basic Policy for achieving our Management Philosophy.

We, the Japan Post Group, shall endeavor to achieve sustainable growth for the Group and increase corporate value over the medium to long term, by resolving social issues relating to sustainability through the Group's business activities, with the aim of being a "Co-creation Platform" supporting customers and society.

We will contribute to realizing a safe, secure and prosperous society by maintaining fair, transparent and sound management, while also faithfully fulfilling our role as a key infrastructure of local communities through our post office network and employees.

We will work as a group to address each of the following issues through all of our business activities, beginning with universal services in our postal, banking and insurance businesses.

1. Together with Local Communities

We shall strive for sustainable coexistence with local communities by understanding their issues and demands and communicating with stakeholders to provide the best services that cater to the trust and expectations of customers and local communities.

2. Together with the Earth

We shall strive to undertake business operations adapted to the impact of climate change and actively promote business and environmental conservation activities with consideration toward reducing our burden on the environment, as well as contributing to encouraging carbon neutrality both in Japan and abroad.

3. Together with People

We shall respect the human rights of all people involved in the business activities of the Group, endeavor to ensure a safe and friendly working environment, and promote diversity to build a fulfilling workplace where individual employees - who are the source of power for the Group's sustainable growth - can exercise their independence and creativity.

The Japan Post Group articulates in the Japan Post Group Sustainability Basic Policy that it will endeavor to achieve sustainable growth for the Group and increase corporate value over the medium to long term, by resolving social issues relating to sustainability through the Group's business activities.
Additionally, in the Medium-Term Management Plan "JP Vision 2025+," announced in May 2024, we set the goal of sustainability management as "Leveraging the Japan Post Group's strengths, we aim for growth as the Group based on each business strategy. We also seek greater sustainability of society and the Group through improving well-being and contributing to a low-environmental-load society, such as GX," and commit ourselves to promoting sustainability management. JP Vision 2025+ has been approved by the Management Meeting and the Board of Directors.

Japan Post Holdings has established the Basic Policy on Corporate Governance, and based on the Basic Policy, the Board of Directors is responsible for overseeing sustainability-related risks and opportunities. The Audit Committee audits the execution of duties by the Directors and the executive officers with regard to the sustainability-related risks and opportunities.

We have established the Regulations on Sustainability Promotion, which defines the functions and responsibilities in pursuing sustainability and have designated our CEO as the Chief Officer responsible for properly promoting sustainability management. In order to assess and manage sustainability-related risks and opportunities, we have established the Sustainability Committee, chaired by the executive officer in charge of the Sustainability Management Department, with the CEO participating as a special committee member as appropriate. As an advisory body to the Management Meeting, the Sustainability Committee discusses the identification and assessment of sustainability-related risks and opportunities, group policies, indicators and targets for addressing such issues. Discussions are reported each time to the Management Meeting and the Board of Directors, and are also reported to the Audit Committee on a regular basis.

In addition, the Group has established the Japan Post Group Sustainability Liaison Conference attended by the executive officers in charge of sustainability at each group company. The Liaison Conference, in response to the consultations from the chair of the Sustainability Committee, discusses the matters necessary for ensuring coordination in planning and promoting sustainability management for the whole group, and reports the results to the chair.

Furthermore, we have appointed the Sustainability Promotion Leaders in each department and section to facilitate cooperation with the Sustainability Management Department. The Sustainability Promotion Leaders are responsible for information dissemination, awareness raising, and internal coordination to boost sustainability initiatives.

Major discussion and reporting matters
1st Meeting July 2025	Progress report on non-financial targets under "JP Vision 2025+" (human capital and greenhouse gas emissions reduction) Discussions regarding the identification of issues based on the disclosure gap analysis against the SSBJ standards Report on sustainability-related training programs and initiatives to promote internal awareness
2nd Meeting October 2025	Discussions the examination of the Group's material issues Reports on the status of responses to issues identified through the disclosure gap analysis against the SSBJ standards Discussions regarding the acceleration of greenhouse gas emissions calculations Report on the status of responses to climate‑related risks and opportunities
3rd Meeting December 2025	Discussions the Group’s material issues and the key strategies, indicators, and targets of the Medium‑Term Management Plan※ Discussions regarding the process for identifying and assessing the materiality of sustainability‑related risks and opportunities Reports on the results of the pre‑assurance of greenhouse gas emissions calculations Report on evaluation results from ESG rating agencies and other external assessors
4th Meeting March 2026	Report on the determination of the Group’s material issues※ Report on the identification and materiality assessment of sustainability‑related risks and opportunities, and on the associated evaluation indicators※ Discussions regarding the greenhouse gas emissions reduction targets※ Report on the establishment of indicators and targets reflecting biodiversity‑related risks and opportunities Report on Human Rights Due Diligence Efforts

Items marked with "※" in the table are reported to the Audit Committee.

Japan Post Holdings promotes sustainability management by regularly conducting human capital development initiatives throughout the year. These efforts include sharing sustainability messages from top management with all Group employees through videos and Group newsletters, providing training programs for Group executives and employees, and supporting the acquisition of sustainability-related certifications. Through these activities, the company fosters continual talent development while enhancing awareness and strengthening capabilities related to environmental issues—including climate change and biodiversity—as well as human capital across the Group.

Training Program	Theme	Participants	Frequency
Sustainability Expert Seminar	Sustainability Management and Corporate Value Enhancement	All executives of Japan Post Holdings, Japan Post, Japan Post Bank, and Japan Post Insurance	1 time
Training Group Divisions and Departments	Japan Post Group sustainability Management promotion	Two managers from each headquarters department of Japan Post Holdings, Japan Post, Japan Post Bank, and Japan Post Insurance	1 time
Training New Recruits	Sustainability Management at Japan Post Group: Initiatives for Material Issues	FY2025 new career-track employees of Japan Post Holdings, Japan Post, Japan Post Bank, and Japan Post Insurance	2 times
Basic Training on Sustainability Management	Sustainability Management: Current Situation and Challenges — including Climate Change and Human Capital	Employees of Japan Post Holdings Headquarters	1 time