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Material Issues Relating to Sustainability
In order to clarify the material issues to be addressed regarding sustainability, the Japan Post Group has identified issues based on the Sustainable Development Goals (SDGs), ISO 26000, Global Reporting Initiative (GRI) Standards, etc., and has created the "Sustainability Topic List." Based on this list, we conducted a questionnaire to stakeholders of the Group, and evaluated the two axes of "impact on corporate value" and "importance and expectations for stakeholders" with reference to the opinions of institutional investors, etc., and the opinions of experts in municipalities and regions across the country, and identified particularly important issues. After further grouping these issues and confirming their consistency with the Management Philosophy and the Medium-Term Management Plan, we organized them into six areas and clarified the direction of each initiative.
The Determination Process of Material Issues Relating to Sustainability
The material issues were determined through the following process upon discussions by the Sustainability Committee, the Management Meeting, and the Board of Directors.
Topics were identi ed by referring to the SDGs, ISO 26000, GRI Standards, etc., grouped, and extracted as the "Sustainability Topic List."
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The issues extracted in Step 1 were evaluated on two axes: "impact on corporate value "and" importance and expectations for stakeholders" with reference to the following, and particularly important issues were identi ed.
- Japan Post stakeholders
- ■ Questionnaire to our executives, employees, customers, and business partners
- Investors, etc.
- ■ Opinions of institutional investors
- ■ Relationship with matters regarded as important topics by industry in the Sustainability Accounting Standards Board (SASB) Standards
- Region
- ■ Matters expected from post of ces by municipalities across Japan
- Experts
- ■ Opinions of local experts
The "Survey Results on Regional Contributions Required of Post Of ces (Flash Report) (November 21, 2022)," conducted by the Postal Administration Department under the Ministry of Internal Affairs and Communications, reects the responses from municipalities across Japan regarding "areas that we would like to work on in cooperation with post of ces."
Reects opinions and requests to the Group at group meetings for regional opinion leaders conducted by Japan Post Co., Ltd. branch of ces - ■ Results of dialogue with experts on sustainability, etc.
After grouping the particularly important topics and their closely related topics, their consistency with the Management Philosophy and Medium-Term Management Plan was veri ed and sorted into six areas, and the direction to be taken by each initiative was clarified.
Material Issues Relating to Sustainability of the Japan Post Group (Six Areas and the Direction Taken by the Initiatives)
Material issues Six areas | Direction of the initiatives | |
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Local communities and economies |
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Provide solutions corresponding to regional issues through utilization of the Japan Post Holdings network |
Responding to the aging society |
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Give lifelong support in an era of the 100-year lifespan by providing services that support the aging society |
Access to services |
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Contribute to an enriched life by providing user-friendly services that align with the various needs of the people |
Environment |
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Lessen the environmental load of business operations and contribute to a low-environmental-load society |
Human resources and human capital |
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A workplace where employees can work with "pride and ful llment" |
Management foundation |
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Establish a management foundation that is trusted by our customers and contributes to resolving social issues |
Positioning in the Flow of Value Creation

Specific Initiatives
The specific initiatives for dealing with the risks and opportunities associated with the material issues relating to sustainability are confirmed and their progress is managed by the Sustainability Committee and the Japan Post Group Sustainability Liaison Conference. The following initiatives are carried out for the material issues in each of the six areas.
Material issues | Indicators and targets | Results for FY2023 (Cumulative total unless the fiscal year is specified) |
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(a) Local communities and economies | Manage progress by using the number of initiatives implemented and the investment and loan balance as indicators.
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(b) Responding to the aging society | Manage progress based on the indicators related to "(a) Local communities and economies" and on the number of users of each service. In particular, implement the initiatives including the following with specific targets.
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(c) Access to services | Manage progress based on indicators such as accessibility of each service.
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(d) Environment | For greenhouse gas emissions, set reduction targets to monitor the achievement level and manage progress by setting indicators regarding progress made in relation to the policies upheld for measures to combat climate change. Also, set indicators for important items regarding the use amounts of resources that produce environmental impacts. (For details, please refer to pages 41 to 47 of the Annual Securities Report(Japanese)
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(e) Human resources and human capital | Please refer to "Initiatives relating to human capital" (pages 70 to 79) in the Japan Post Group Annual Report 2024 |
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(f) Management base | Continue to improve the compliance system, enhance the internal reporting system, identify any misconduct, ensure the implementation of cyber security measures, respond to the risk of information security breaches, establish a data governance system, and analyze and make effective use of customers' feedback, thereby building a management base for the Japan Post Group to earn even more trust from customers and make even greater contributions to the solution of social issues. |
- (Note) 1. The percentage of respondents who have heard of radio calisthenics is calculated based on an online survey conducted regularly by JPI (2,400 men and women aged 20-69), and the percentage of those who answered that they practice radio calisthenics at least once a year.
- (Note) 2. Targets and results of the Impact "K" Project Certification Fund are the cumulative number of proposals since the start of certification in FY2022 and the amount of investment by JPI (investment or commitment amount depending on the form of fund) (these results are not limited to this item but are related to various social issues).Translated with DeepL.com (free version)