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Japan Post Group Basic Sustainability Policy

Japan Post Group Basic Sustainability Policy

Japan Post Group establishes and promotes Japan Post Group CSR Basic Policy for achieving our Management Philosophy.

Japan Post Group Management Philosophy

Stressing the security and confidence of the Japan Post Group network, the Group, as a private corporation, is demonstrating creativity and efficiency to the greatest extent possible and will provide customer-oriented services, support the lives of customers in local communities and aim for the happiness of customers and employees. The Group will also pursue managerial transparency on its own,observe rules and contribute to the development of society and the region.

Japan Post Group Basic Sustainability Policy

We, the Japan Post Group, shall endeavor to achieve sustainable growth for the Group and increase corporate value over the medium to long term, by resolving social issues relating to sustainability through the Group's business activities, with the aim of being a "Co-creation Platform" supporting customers and society.
We will contribute to realizing a safe, secure and prosperous society by maintaining fair, transparent and sound management, while also faithfully fulfilling our role as a key infrastructure of local communities through our post office network and employees.
We will work as a group to address each of the following issues through all of our business activities, beginning with universal services in our postal, banking and insurance businesses.

1. Together with Local Communities

  1. We shall strive for sustainable coexistence with local communities by understanding their issues and demands and communicating with stakeholders to provide the best services that cater to the trust and expectations of customers and local communities.

2. Together with the Earth

  1. We shall strive to undertake business operations adapted to the impact of climate change and actively promote business and environmental conservation activities with consideration toward reducing our burden on the environment, as well as contributing to encouraging carbon neutrality both in Japan and abroad.

3. Together with People

  1. We shall respect the human rights of all people involved in the business activities of the Group, endeavor to ensure a safe and friendly working environment, and promote diversity to build a fulfilling workplace where individual employees - who are the source of power for the Group's sustainable growth - can exercise their independence and creativity.

Promotional Approach to Sustainability

Promotional Approach to CSR

In January 2021, the Japan Post CSR Committee and Group CSR Liaison Conference were reorganized into the Japan Post Sustainability Committee and Group Sustainability Liaison Conference in order to formulate and promote Japan Post Group's medium- and long-term strategies for sustainability management.

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