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Japan Post Group CSR and its Position

Japan Post Group CSR and its Position


CSR concept of Japan Post Group
* CSR´╝ÜCorporate Social Responsibility

Japan Post Group Management Philosophy and its CSR

Japan Post Group Management Philosophy

Stressing the security and confidence of the Japan Post Group network, the Group, as a private corporation, is demonstrating creativity and efficiency to the greatest extent possible and will provide customer-oriented services, support the lives of customers in local communities and aim for the happiness of customers and employees. The Group will also pursue managerial transparency on its own, observe rules and contribute to the development of society and the region.

Japan Post Group carries out CSR activities for the purpose of realizing the group management philosophy and ensureing sustainable growth.
In order to make CSR activities more specific, we define seven CSR issues to be tackled, of which three are identified as priority issues that are indispensable to the growth of the group from a medium to long term perspective.

Seven CSR Issues of Japan Post Group

  1. 1.
    Increase customer satisfaction
  2. 2.
    Raise productivity and create new corporate value
  3. 3.
    Promote timely and appropriate information disclosure
  4. 4.
    Enforce compliance and internal controls
  5. 5.
    Create a people-friendly business environment
  6. 6.
    Encourage social and community contribution
  7. 7.
    Promote environmental conservation activities

Three priority issues

Among the seven CSR issues, we introduce three priority issues that are indispensable in sustaining the growth of the group from a medium to long term perspective and the requirements in promoting these issues.

What are the three priority issues?

The three priority issues are as follows: "Encourage social and community contribution", "Promote environmental conservation activities" and "Create a people-friendly business environment". These have been adopted as common issues to be tackled by the entire group as part of its obligation to supply products and services to many customers throughout Japan.

In Japan Post Group, 3 issues - "Encourage social and community contribution", "Create a people-friendly business environment", and "Promote environmental conservation activities" - have been specially adopted as key issues to be tackled in common by the group. Regarding the remaining 4 issues - "Increase customer satisfaction", "Raise productivity and create new corporate value", "Enforce compliance and internal controls", and "Promote timely and appropriate information disclosure" - each group company shall take the lead in initiating its own activities in these areas.

Three Requirements in Promoting the Priority CSR Issues

In tackling the three priority issues which serve an indispensable part of the group's obligations, we define three requirements to be promoted, namely focus, effectiveness and continuity. We work hard to ensure that these activities are sustainable over the long term in a meaningful manner and be well-regarded by many people.

Focus means to narrow down the activities and select measures that we can specifically focus our effects on. Effectiveness means establishing clear evaluation standards and aiming to achieve visible effects. Continuity means constantly coming up with creative efforts to ensure long-term sustainability of the activities.
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